Delete your AAU Sports Club Manager account

This page explains how to delete your account in AAU Sports Club Manager (the Android app and aauclubmanager.com) and what happens to your data.

How to request deletion

1. Sign in and open https://aauclubmanager.com/privacy/requests/new/?type=deletion. In the app, open the menu → Privacy & Data → Delete my account.
2. Check that “Delete / anonymise my account” is selected, add any details, and submit.
3. We confirm it is your account, then complete the request within 21 days and tell you by email.

If you can no longer sign in, email us from the address on your account and we will verify it is you before deleting anything: aaudigitalconnect@gmail.com

Parents: deleting your account also deletes the records of children you are the only guardian of. If another guardian is linked, the child's records stay with them.

What is deleted

• Your name, email address, phone number, address, date of birth and gender
• ID numbers and ID card images, profile photos and uploaded documents
• Health information (medical conditions, allergies, blood type)
• Location recorded at check-in, help-assistant conversations, and saved bank details
• Your sign-in sessions, devices and push-notification tokens. You are signed out everywhere.

What is kept, and for how long

• Invoices, receipts and payment records are kept for 7 years, as Malaysian tax and company law requires. After that, the name and contact details on them are removed.
• Attendance and assessment records stay with your club, but no longer identify you.
• A record of your privacy consents and of the deletion itself, which no longer identifies you.

Deleting some data without deleting your account

You can also ask us to correct or delete specific information, or withdraw a consent such as health data, from the same request page, without closing your account.